Help System - Remote Access

Access another computer with Chrome Remote Desktop


You can use a computer or mobile device to access files and applications on another computer with Chrome Remote Desktop.
On your computer, Chrome Remote Desktop is available on the web. To use your mobile device for remote access, download the Chrome Remote Desktop app.
Tip: As an administrator, you control user access with Chrome Remote Desktop.

Set up remote access to your computer
You can set up remote access to your Mac, Windows or Linux computer.



On your computer, open Chrome.

In the address bar, enter remotedesktop.google.com/access.
Under 'Set up remote access', click Download Download page.
Follow the on-screen directions to download and install Chrome Remote Desktop.
You may have to enter your computer password to give Chrome Remote Desktop access. You may also be prompted to change security settings in Preferences.



Access a computer remotely

On your computer, open Chrome.
In the address bar at the top, enter remotedesktop.google.com/access and press Enter.
Click Access to select which computer you want.
Enter the PIN required to access another computer.
Select the arrow to connect.
For your security, all remote desktop sessions are fully encrypted.



Stop a remote session

When your finished, close your tab to stop your session. You can also select Options and then Disconnect.



Remove a computer from your list

On your computer, open Chrome.
In the address bar at the top, enter remotedesktop.google.com/access and press Enter.
Next to the computer that you want to remove, click Disable remote connections Remove .



Troubleshooting tips

If you're having problems with Chrome Remote Desktop, try these tips:

You need to be connected to the Internet to share or access a computer. If the page won't open, check your computers network settings.
Anti-virus software might prevent you from using Chrome Remote Desktop. If you are having problems using Chrome Remote Desktop, make sure that your anti-virus allows the following:
Outbound UDP traffic
Inbound UDP responses
Traffic on TCP port 443 (HTTPS)
Traffic on TCP and UDP on port 3478 (STUN)
If the computer being accessed is on a work or school network, it might not let you give others access. For more information, contact your administrator.
If your on a managed account, your administrator may control your access to Chrome Remote Desktop. Learn how Chrome Remote Desktop is managed.
Make sure that you're using the latest version of Chrome or Chrome OS.